Support trouble shooting & diagnosis of technical problems
Assist the dealers in giving required technical assistance to customers
Escalate cases within the Technical Support organisation where a higher priority is needed or when additional resources are needed to solve a problem
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a. Managing Asia Digital Engineering’s Engineering Support Services business unit work performance related to continuing airworthiness activities in a timely and economical manner and in accordance with Owner/Operator requirement.
b. Institute and maintain an effective and efficient administrative system in Engineering Support Services to meet the economic and operating targets, while complying with the company policy, regulatory requirements, customer requirement and safety Standard.
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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