Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
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Maintaining predefined response time and escalation of issues reported (external and internal).
Preparing the support knowledge and upload it inside Knowledge Base.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
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Maintaining predefined response time and escalation of issues reported (external and internal).
Preparing the support knowledge and upload it inside Knowledge Base.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Provide primary operational support and engineering for multiple large distributed software applications
Lead and assist in implementing SRE best practices in the team and collaborations with other teams
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Provide timely and accurate technical support to the Sales Team during pre-sales activities, including product selection, solution design, quotations, and technical clarifications
Conduct market, competitor, and SWOT analyses to support business development initiatives and sales strategy planning
Collaborate closely with Sales Engineers to identify opportunities, address customer challenges, and support achievement of sales targets
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Ensure all workstations remain updated with approved software, security patches, antivirus protection, and operating system updates.
Install, configure, and support business and creative software, including Microsoft 365, Google Workspace, Adobe Creative Cloud, Autodesk Maya, ShotGrid, and Nuke.
Manage Active Directory user accounts, access permissions, and multi-factor authentication (MFA).
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