4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Select and manage ongoing relationships with suppliers and vendors to ensure the organization receives satisfactory standards of service. Introduce and develop the integration of new technology into the current lab processes to increase productivity, cost effectiveness, quality of work and enhance the capability of the team.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Familiarity with design thinking, change management, project management, digital transformation, technology adoption, and process improvement methodologies will be preferred.