Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
General Business Operations: Support management in coordinating daily operational matters. Assist with internal communication and coordination between departments. Perform other reasonable administrative and business support duties as assigned by management.
Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
We are energetic and growing team, passionate about technology, new ideas and creating better solutions for our customers. We are looking for motivated individuals who are eager to learn, contribute, and grow together with E-Bumi.