Walaupun jawatan ini berstatus kontrak, pekerja yang menunjukkan prestasi baik berpeluang dipertimbangkan untuk pembaharuan kontrak setiap tahun dan menikmati pelbagai manfaat pekerja yang kompetitif.
Bayaran kerja lebih masa (OT)
Peluang menambah pendapatan melalui OT berbayar
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Walaupun jawatan ini berstatus kontrak, pekerja yang menunjukkan prestasi baik berpeluang dipertimbangkan untuk pembaharuan kontrak setiap tahun dan menikmati pelbagai manfaat pekerja yang kompetitif.
Bayaran kerja lebih masa (OT)
Peluang menambah pendapatan melalui OT berbayar
...
Monitor vessel schedules, ETA/ETD, vessel changes, delays and container status.
Review and coordinate import shipping documentation, including Bill of Lading (B/L), Delivery Order (D/O), arrival notices and other relevant documents.
Coordinate with customs/customs-related parties on import clearance requirements and shipment matters.
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Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
Provide requested customer reporting on required regular customer requested cadences.
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Supports company operations by maintaining office systems and supervising staff.
Reporting to Chief Executive Officer & Chief Operating Officer for operation progress in business.
Maintains office services by organizing office operations and procedures, preparing payroll, recruitments, handle full spectrum of HR functions that include, but not limited to, the administration of all statutory requirement i.e. EPF, SOCSO, EIS and Income Tax, employees training (HRDCorp Claimable Courses).
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
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Facilitate the organizing of communication/meeting sessions of senior management with Internal /external parties and ensuring all meeting sessions are well taken care of.
Coordinate and deal with senior management and family matters (official and non-official) including company events, social activities, school functions, investment portfolio, and any ad hoc requests to ensure tasks are completed in timely and accurate manner.
Ensure the senior management office, discussion room and boardroom are constantly well maintained.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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