Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out...
Provide first point of contact for customer-facing support and provide helpdesk support & troubleshooting and resolve problems to the end user’s satisfaction.
To create proper documentation, IT Asset tracking, diagrams and any other related instruction to help other employees make the best use of new technology.
To ensure all IT infrastructure are running in good conditions, properly installed & develop schedule and execute the preventive maintenance (PM)....
Implement enhancements using BADI, User Exits, and custom ABAP logic.
Develop and integrate SAP APIs, including OData/REST services, for integration between SAP S/4HANA and external/internal applications.
Develop and consume SAP standard and custom APIs, including SAP Gateway/OData services, with appropriate authentication, validation, and error handling....
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies....
Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning innovation, design and development, product and process engineering, design for manufacturability and supply chain management. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.
Headquartered in Singapore, the Group comprises over 40 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 11,000 people globally....
L3 On-Site Technical Support & Troubleshooting: Provide advanced Level 3 on-site technical support for computer hardware, software, operating systems, and server environments. Diagnose, troubleshoot, and independently resolve complex technical issues across desktops, laptops, printers, servers, and related IT infrastructure.
Hardware, Software & OEM Support: Install, configure, maintain, and troubleshoot IT hardware and software. Perform advanced hardware diagnostics, component replacement, system maintenance, and troubleshoot OEM-specific hardware and peripheral issues across platforms including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies.
Server & Infrastructure Support: Provide technical support for server operating systems and related infrastructure as required. Apply advanced technical knowledge to a broad range of server, workstation, operating system, and infrastructure-related tasks while following established technical standards and procedures....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....