Assist to collect & analyze customer feedback Follow up and assist on refund payment
Compile and document weekly report data with complaint details received throughout the week & tabulate sales enquiries data Generate monthly reports on complaints summary and enquiries received
To implement digitalization for enquiriy & complaints. Undertake any other adhoc task assigned by the Management
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Independently prepare and present reports to international teams and management, delivering clear updates and actionable insights on logistics performance and key metrics.
Identify opportunity, risk and issue with suggestion or solution recommendation and immediate or prolong impact implementation.
Manage and ensure continuous smooth import & export process in comply with the departmental guidelines. Support and assist in logistic planning for special commodities such as FDA, and CE on regulated items.
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Supply & Demand Forecasting: Leverage data analytics, pipeline metrics, and regional adoption trends to build accurate demand models, supporting resource allocation and operational planning with international equipment principals.
Cross-Functional Collaboration & Yield Optimization: Partner directly with client QA/QC, process engineering, and product development teams, working alongside internal Application Engineers, Field Service Teams, and international suppliers to resolve technical and yield challenges.
Direct Impact on Next-Gen Tech: Actively deploy the Inspection, Analytical & Test architecture behind the global semiconductor, IoT, AI, and EV electronics revolutions.
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Strong working knowledge of Malaysian employment and labour requirements.
Experience managing the full spectrum of HR functions, including recruitment, payroll governance, performance management, compensation and benefits, employee relations, training and compliance.
Strong experience in handling disciplinary investigations, domestic inquiries, grievances and employee-separation matters.
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Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate.
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Lead the investigation, resolution, and documentation of customer complaints, ensuring Corrective and Preventive Actions (CAPA) are effectively implemented
Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary
Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
Proven experience in a senior F&B leadership role, preferably in luxury hospitality
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