Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction.
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Identify customer business challenges and align DXC solutions to deliver measurable business outcomes.
Lead complex, multi-year services engagements involving Managed Services, IT Outsourcing, System Integration, Cloud, Security, Data & AI, and Digital Transformation.
Manage the complete sales cycle, including prospecting, qualification, solution development, commercial negotiations, contracting, and deal closure.
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Contribute towards revenue generation and business growth, working towards Annual Sales Targets, covering both own portfolio and team performance.
Develop and maintain a strong sales pipeline through incoming enquiries, cold calling, networking, referrals, events, and market research.
Prepare proposals, quotations, and contracts, including TOBs, Addendums, and Renewal Agreements, reviewing terms for commercial and legal risk exposure before closing.
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Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
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Drive measurable improvements in safety indicators, including the reduction of preventable fatalities and injuries (LTA/NLTA), maintaining high compliance levels, and ensuring timely completion of road safety audits and driver coaching.
Grow expertise by leveraging predictive analytics to forecast safety events, transitioning from reactive measures to AI-assisted proactive management.
Develop international site experience by conducting site visits to verify compliance. Work closely with the Group SIS Road Safety Director, the Cluster Industrial Direction, and Procurement to align strategies and manage supplier compliance according to Air Liquide standards.
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Application Pattern Reviews – Identifies risk indicators such as multiple loan applications at once, synthetic identities, or false employer information. Fraud Scoring & Watchlists – Uses fraud models and internal watchlists to flag potentially risky applications.
Investigations and Hold Recommendations If fraud is suspected: Application Holds or Rejections – Recommends putting an application on hold or rejecting it if fraud is evident. Referral for further Investigation – Sends cases to internal or external teams for deeper assessment. Coordination with Legal/Compliance – Works with legal or compliance teams when uncovering extensive fraud activity.
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Support Operations and the Supply Chain Security Manager by managing intake, triage and investigation of thefts reported within the region of responsibility
Works with key market stakeholders within the region to understand how illegal trade impacts the geography and to support prevention of illegal trade
Ensure that suspect sample testing is conducted on a timely basis, and liaise regularly with stakeholders across multiple functions including QA, Regulatory Affairs, Legal
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Support Operations and the Supply Chain Security Manager by managing intake, triage and investigation of thefts reported within the region of responsibility
Works with key market stakeholders within the region to understand how illegal trade impacts the geography and to support prevention of illegal trade
Ensure that suspect sample testing is conducted on a timely basis, and liaise regularly with stakeholders across multiple functions including QA, Regulatory Affairs, Legal
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