Build and grow high performing teams: acquire, develop, engage and retain extraordinary Talent. Set clear performance expectations and create a culture of empowerment and accountability to achieve results.
Deliver business results through insight and action: identify key insights and take fast, focused action to grow productivity and performance.
Lead change through positivity and a growth mindset: inspire a shared vision and purpose; influence thinking and behaviors of others through partnership and collaboration.
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Prepare, organize, and maintain inspection records. Investigate complaints and suspected violations.
Monitor follow-up actions in cases where violations were found and present findings to management.
Inform the management team, clients, and employees of control regulations and inspection findings, and make recommendations on how violations can be corrected.
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Communicate with clients and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope.
Ensure compliance with all cities, state, and federal license and certification requirements. Review and submit all records and documents to proper authorities for audit purposes.
Maintain accurate metrics on the performance of maintenance tasks and provide timely reports to the Site Manager.
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Provide ongoing training to the sales team, ensuring they are well-equipped with the necessary skills and knowledge.
Have in-depth knowledge of the products or services being sold and communicate effectively to both the team and clients.
Present and showcase the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
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Develop Sales Strategies and Account Plans: Create and execute territory and account plans, monitor sales pipelines, prepare accurate forecasts, and implement strategies to achieve sales objectives.
Collaborate with Internal and External Stakeholders: Work closely with presales consultants, technology vendors, implementation teams, and business partners to deliver tailored solutions and ensure a seamless customer experience.
Represent the Company and Drive Customer Success: Promote the company's products and services at industry events, exhibitions, and conferences while preparing quotations, presentations, negotiating commercial terms, addressing customer concerns, and ensuring high levels of customer satisfaction.
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Serve as the primary regional point of contact and escalation leader for business leaders, HR partners, and employees on highly complex payroll matters. Anticipate issues, manage risk, and drive timely
Own payroll performance for designated countries within the region, driving consistent, high‑quality payroll delivery. Apply data, metrics, and the GHRS matrix to identify trends, address root causes, and
Minimum 7 years At a people manager level with experience in payroll, HR or shared services
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Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service.
Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and complying with medical device requirements and regulations.
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Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate.
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Application Pattern Reviews – Identifies risk indicators such as multiple loan applications at once, synthetic identities, or false employer information. Fraud Scoring & Watchlists – Uses fraud models and internal watchlists to flag potentially risky applications.
Investigations and Hold Recommendations If fraud is suspected: Application Holds or Rejections – Recommends putting an application on hold or rejecting it if fraud is evident. Referral for further Investigation – Sends cases to internal or external teams for deeper assessment. Coordination with Legal/Compliance – Works with legal or compliance teams when uncovering extensive fraud activity.
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Drive measurable improvements in safety indicators, including the reduction of preventable fatalities and injuries (LTA/NLTA), maintaining high compliance levels, and ensuring timely completion of road safety audits and driver coaching.
Grow expertise by leveraging predictive analytics to forecast safety events, transitioning from reactive measures to AI-assisted proactive management.
Develop international site experience by conducting site visits to verify compliance. Work closely with the Group SIS Road Safety Director, the Cluster Industrial Direction, and Procurement to align strategies and manage supplier compliance according to Air Liquide standards.
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Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
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