Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
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Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
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Plans and supervises all operations, maintenance programs for the critical facilities environment.
Supports DC Manager and acts as Level 2 escalation point for all onsite operational incidents and ensure all remote requests are performed within SLA.
Reviews, validates and schedules all requests on the internal Web Portal ticketing system such as user requests, change, incidents, provisioning, etc.
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Should possess hands-on operations knowledge on the critical facility systems and equipment especially during system trouble shooting.
Manage data center operation, maintenance, and oversee modification of all critical environment systems including mechanical, electrical, fire protection system and Building Monitoring System.
Accountable for the proper operations of command center. Ensuring the team deliver all tasks properly and professionally involving monitoring of building management system, incident management, problem management and change management.
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