Work with the cntral kitchen staff to ensure that central kitchen runs effectively, and have to be experts at ensuring food quality and maintaining kitchen equipment.
Own and oversee the Customer Service Quality Management System (QMS), ensuring compliance with internal policies and quality standards. Lead the collection, analysis, and reporting of Voice of Consumer (VoC) insights to identify trends, address consumer pain points, and support informed business decision-making.
Contribute to the improvement of health and safety programmes and procedures and ensure compliance with the requirements of safety standards. Adhere to the company rules & regulations.
Safety Compliance: Enforce safety protocols and ensure all employees adhere to safety guidelines and procedures. Identify potential hazards and implement safety measures to prevent accidents and injuries.