Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
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Bring Good Vibes – You collaborate effectively with local Commercial teams, the Centre of Excellence and regional stakeholders. You create transparency around performance, priorities, responsibilities and delivery timelines, while supporting constructive and solution-oriented discussions.
Raise the Bar – You continuously review the longtail Shops operating model to identify opportunities for simplification, standardisation, automation and optimisation. You help regionalise successful practices and establish consistent performance-management standards across markets.
Stay Humble – You remain close to operational execution by seeking input from the teams using the processes and tools you develop. You challenge your own assumptions, remain open to feedback and refine solutions based on data, practical experience and measurable results.
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Observe new staff to ensure adherence to company standards and offer corrective feedback when necessary.
Provide on-site support during the opening phase to ensure staff are properly trained and prepared.
Lead hands-on training sessions for new crew members, ensuring they understand their roles, covering job-specific tasks such as food preparation, customer service, and cash handling.
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As a Service Crew member, you will be the face of our brand, ensuring excellent customer service and maintaining a welcoming environment. Responsibilities include taking orders, preparing food and beverages, handling transactions, and keeping the work area clean and organized.
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Monitor store performance, market trends, competitor activities, promotions and customer feedback and provide regular updates to the Sales & Operations Manager.
Identify sales opportunities and recommend appropriate actions to improve store performance.
Work closely with department stores, specialty stores and hypermarkets to maximize sales opportunities, promotions and events.
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