Ensure that all inventory is traceable at every stage of the supply chain, in compliance with GMP, MSQH and HALAL standards food safety and quality.
Pick items from stock based on stock movement forms, recording batch details for traceability and organizing items for distribution.
Perform regular stock balance verifications, identify discrepancies and take corrective actions to resolve them, ensuring traceability of all actions taken.
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Issue Resolution: Handle returns, exchanges, and basic customer complaints gracefully, escalating to management when necessary.
Maintenance: Keep the checkout area clean, organized, and fully stocked with bags and receipt paper.
We are seeking a friendly and efficient Cashier / Customer Service Representative to process customer transactions, answer inquiries, and ensure a positive, welcoming shopping experience for everyone who visits our store.
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Liaise closely with the Operations and Finance departments to coordinate logistics activities and ensure smooth daily operations.
Assist in sales reconciliation by comparing actual sales collections with delivery platform reports and other sales records to ensure all figures are accurate and balanced.
Perform other ad hoc duties assigned by Management from time to time.
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Handle post-sales activities, including preparing documents such as Delivery Orders (DO) and agreements, submitting billing requests, and ensuring end-to-end service delivery to customers.
Maintain accurate records of client purchases in the system.
Support additional post-sales tasks such as billing and collections when required.
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Proactively develop new Leisure and MICE accounts to meet or exceed sales targets given by the Director of Commercial, including Corporate/ Leisure groups, Corporate partnerships and Leisure bookings.
Ensure incremental business from existing accounts
Explore and ensure maximum brochure coverage for Leisure accounts for Mandarin Oriental, Desaru Coast
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Market Awareness: Stay informed on market trends and competitive dynamics, proactively proposing strategic adjustments to enhance the Corporate Sales go-to-market (GTM) approach.
Profitability Analysis: Conduct thorough analyses of market dynamics to create effective collection plans that drive profitability and sustained revenue growth.
Team Development: Manage, coach, and motivate team members to enhance their skills and maintain high professional standards, fostering a culture of excellence and accountability.
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Ensure that the correct procedures and timely processing of documents are carried out on matters pertaining to Sale and Purchase Agreement, loan documentation, sub-sales, billings & collections, vacant possession and other related works including late payment interest, water & electricity deposit, all required statutory reports/listings to local Authorities are prepared & submitted in a timely and accurate manner.
Monitor and follow up with loan solicitor to ensure that the end-financier for progress loan documentation until loan is disbursed within the timeframe.
To ensure a proper filing system is maintained and all information is accurately updated and posted in the system.
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