Plan manpower requirements, coordinate recruitment, interview, selection, onboarding and retention of local employees, expatriates and foreign workers and align HR practices with the organization's operational and business goals.
Manage employee performance appraisal, career development, succession planning and training programmes to enhance workforce competency.
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Key internal stakeholders - Internal Audit, Group Compliance, Group Risk, Group Legal, Group Ops & Technology, Enterprise Business Continuity Management,
Collaborate with Group Compliance and Group Risk to drive completion of reviews of key regulatory guidelines, risk attestation and due diligence for outsourcing activities etc.
Facilitate regular independent reviews to identify compliance non-conformities, assess efficiency and create sound internal controls and to provide strategic guidance for area of improvements to strengthen governance
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Customer related data are handled in accordance to Data Protection Act and the Group Risk and Compliance standard.
Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
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Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Global Support Executives. Overseeing the processes and to handle escalations and process related query resolutions. Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team. Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. Understand MI requirements enough to be able to produce, analyze and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards. Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.
Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework.
Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
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Acquire and update knowledge on procedures related to processes.
Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
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Pixel-perfection is important. You safeguard quality at all times and work together with QA testers.
In addition to making images look so good you'll want to lick them, you make sure that designs adhere to guidelines and are consistent across ad formats, dimensions, and languages.
You will work together directly with art directors on the client side, representing Monks from a design POV.
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