Handle third-party related compliance matters where local input is required.
Act as an interface between the PSC and locations for nonstandard procurement requests, including leading and communicating information, issues and initiatives.
Support the PSC in expediting where direct local supplier contact is required or in case of issues.
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Support Knowledge & Reporting: Assist in preparing periodic compliance reports and training materials to keep teams aligned on process updates
Advance Process Improvement: Collaborate with global and regional peers to refine compliance documentation, streamline review manuals, and enhance operational workflows
Participate in Strategic Projects: Contribute your expertise to global compliance programs, audit initiatives, and continuous improvement activities
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Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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Ensure consistent application of approved procedures, controls, and market requirements.
Review complex cases and recommend the appropriate path to resolution.
Support the end-to-end delivery of meeting and event administration, HCP/HCO account maintenance, agreement preparation, purchase order activities, payment and expense support, meeting reconciliation, and event closure within the assigned scope.
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Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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Understand customer enquiries and ensure they are answered or routed through appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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Processes new accounts. Sets up files, obtains required information, conducts credit investigations in accordance with policy guidelines and procedures to ultimately provide to the Business Lines with a sound credit limit recommendation.
Reviews and maintains customer credit files with current credit reports and other required information and documentation.
Maintains continuous communication with field sales reps and sales managers on the status of problem accounts regarding credit hold situations. Uses these resources to assist with collection process.
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment.
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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