Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery.
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations.
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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KPI Monitoring & Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation
Leader Deputy & Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People & Culture (P&C), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences
Review of Main Contract Guarantees: Review the performance/advance payment/quality guarantees that the Finance Department is about to submit to the owner, verify whether they meet the requirements of the main contract and whether there are any additional risks, conduct early warning and monitoring of guarantee expiration, establish a guarantee ledger, monitor the submission time and expiration time, update monthly and publish documents on the department's OA platform;
Review of Subcontractor Guarantees: Review the guarantees provided to our company by subcontractors, verify whether the guarantees meet the contractual agreement, whether there are any circumstances that would affect our company's redemption of the guarantees, establish a guarantee ledger, monitor the submission time and expiration time, and update monthly the overdue or unrenewed guarantees.
Supplier Credit Management: Review supplier information and query supplier credit information through platforms such as CTOS, and complete the supplier information review form.
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Place, amend and cancel orders, liaising with other service partners in T&S Bitumen, including seeking MOA approval for any price change and surcharges waiving if required.
Handle credit enquiries and coordinate with credit or Sales team to provide credit solution, including check credit remaining balance and payment. Also resolve credit and payment issues. Credit Block Order Management – Monitor open orders, review order status and action blocked orders.
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Place, amend and cancel orders, liaising with other service partners in T&S Bitumen, including seeking MOA approval for any price change and surcharges waiving if required.
Handle credit enquiries and coordinate with credit or Sales team to provide credit solution, including check credit remaining balance and payment. Also resolve credit and payment issues. Credit Block Order Management – Monitor open orders, review order status and action blocked orders.
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