Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Familiarity with the Newgen Product suite, including NewgenOne, iBPS, ECM/OmniDocs, O2MS/CCM, and strong understanding of business process management concepts is required.
The preferred candidate will show strong skills in web application security, REST/SOAP API integration, as well as performance and scalability.
Prior work with third-party integrations such as Corpass, SingPass, or Core Banking is good to have.
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