Constantly updated of the key trends in the market and able to analyse market changes, under the direction of Assistant Director of Sales or Director of Sales, implement programs to meet these changes.
Provides support and coaching to new team members within the sales team.
Response completely and quickly to customers’ inquiries. All enquiries to be handled as per hotel’s standard operating procedures.
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Manage the Front-of-House Supervisor and Kitchen Supervisor, and oversee the recruitment, scheduling, training and performance appraisal of front-of-house, kitchen and part-time staff, while implementing and supervising store SOPs (service, food serving, hygiene, safety) and conducting regular on-the-job training.
Customer Service & Brand Image:
Supervise the Front-of-House Supervisor in handling customer feedback and complaints to improve satisfaction and repeat visits, monitor store cleanliness, staff grooming and service attitude to maintain a professional brand image, and proactively handle negative Google Reviews.
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