Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
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Manage customer enquiries, feedback, complaints, and service recovery in a professional and timely manner.
Oversee the accurate processing and packing of all dine-in, takeaway, in-house delivery, GrabFood, food delivery platform, and TikTok Shop orders to minimise errors and maintain customer satisfaction.
Coordinate closely with the kitchen team to ensure efficient order preparation and timely fulfilment, particularly during high-volume service periods.
...
Responsible for personnel, 6S, and safety management within the scope of responsibility, ensuring a good production order and a safe working environment.