Build a good relationship and promote open communication with all departments to effectively support markets and customers
Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, including coordination of new product development initiatives
Deliver product demonstrations to customers during visits, showcasing the value and benefits of our products and techniques.
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Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan
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Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.
Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.
Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).
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Cross-Functional Collaboration: Partner with Marketing to optimise B2C lead generation, and coordinate with Project Installation/O&M teams to ensure smooth handovers for customers.
Customer Experience: Streamline the initial sales process to ensure high customer satisfaction (NPS) and a seamless handover to the engineering team.
Market Intelligence: Provide Management with timely, front-line market feedback and proactive solution proposals regarding local pricing effectiveness and sales promotions.
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Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Beri khidmat pelanggan yang cemerlang dan jawab pertanyaan
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Promote products, communicate trade marketing programs, introduce new launches, conduct product training, and drive new customer development in line with company strategy.
Plan and manage daily, weekly, and monthly work schedules with the Sales Manager to ensure effective coverage, call quality, and frequency while staying within budget.
Achieve SFE KPIs and accurately utilize SFE/CRM systems to record daily calls, sales activities, and customer information.
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