Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
Shift Leadership & Task Assignment: Direct daily shift tasks, set service standards, and ensure effective communication between engineering sub-teams and leadership.
Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.