Monitor absenteeism patterns and implement corrective measures to reduce no-shows and last-minute call-outs that impact outlet operations.
Ensure accurate tracking of working hours via HRMS or biometric systems to support payroll accuracy and labour law compliance.
Design and implement a structured onboarding programme covering company culture, SOPs, grooming standards, and food safety protocols for all new hires.
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
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Maintain records of daily sales and promotions, and submit reports to management on sales performance, customer feedback, and other relevant information.
Ensure customers received high-quality service and that their complaints and concerns are addressed promptly.
To establish strong presence of DREAME (powered by DASHER) branding and provide high quality services to customer
Payroll & Reimbursements: Securely execute monthly staff payroll processing and utilize digital expense workflows to verify and process employee claims.
Corporate Documentation: Maintain and organize critical company paperwork, including corporate vendor registrations, auto-billing setups, and formal tender submissions.
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Maintain records of daily sales and promotions, and submit reports to management on sales performance, customer feedback, and other relevant information.
Ensure customers received high-quality service and that their complaints and concerns are addressed promptly.
To establish strong presence of DREAME (powered by DASHER) branding and provide high quality services to customer
Perform scheduled inspections, preventive maintenance, testing, and troubleshooting of mechanical and electrical systems.
Supervise and coordinate external contractors and service providers, ensuring work is carried out safely, efficiently, and in accordance with approved standards.
Execute in-house electrical works, including maintenance, inspection, testing, and repair activities as assigned by Management.
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Payroll & Reimbursements: Securely execute monthly staff payroll processing and utilize digital expense workflows to verify and process employee claims.
Corporate Documentation: Maintain and organize critical company paperwork, including corporate vendor registrations, auto-billing setups, and formal tender submissions.
Stock Receiving & Inspection: Meet delivery drivers, accept incoming goods, and check items for damage or shortages against the delivery orders.
Inventory Control & Stock Counts: Conduct regular physical stock counts in the storeroom/pantry area to ensure physical inventory matches our digital system records.
Organizing & Shelving: Keep the stockroom neat, organized, and properly labeled. Restock pantry shelves/units efficiently using the First-In, First-Out (FIFO) method to minimize wastage.
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