Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
Perform thorough gap analyses on new or revised legislation/guidelines (e.g., Bank Negara Malaysia policies). Work closely with Business Units to ensure timely implementation.
Cross-Border & Strategic Projects (Project Panda): Drive ongoing initiatives including P2P, international remittance, and cross-border QR payment integrations.
Translate business requirements into conceptual, logical, and physical data models. Must also understand and articulate the processes, concepts, and components of Leads, Channel & Campaign Management.
This role to be focused on customer-centric innovation to continuously design and improvise product initiatives based on market trends and data to better serve evolving customer needs and improve retention.
This role to be focused on customer-centric innovation to continuously design and improvise product initiatives based on market trends and data to better serve evolving customer needs and improve retention.
Responsible to plan, lead and execute audits in accordance to the approved annual audit plan within the timelines and resources allocated. This includes manage and supervise the audit team, reviewing the team members’ working papers by evaluating the adequacy and appropriateness of the audit scope / procedural steps / audit evidences obtained and provide value added inputs to further enhance the effectiveness of the audit findings presented and corrective actions recommended.
Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.