Conduct regular customer follow‑ups via phone, email, and where required, on‑site visits, to strengthen relationships and demonstrate service differentiation.
This role is ideally suited to an individual with an extensive technical background who can demonstrate significant experience in reinsurance operations.
Why This Role?- A great opportunity to gain exposure to global operations, SAP/CRM, order management, service contracts, billing and cross-functional stakeholder management within an MNC environment.
Guide and assist customers throughout the recovery claims process, addressing queries and offering support with documentation and submission. · Provide end-to-end case management for each assigned customer, ensuring smooth progression from initial contact to final resolution.
Coach personnel in the preparation and implementation of Job Management System (JMS), Job Safety Analysis (JSA), Risk Assessment and Permit-to-Work (PTW) requirements.
Using NVIDIA’s internal systems to search, manage, and update operational data. Identify and implement AI-powered solutions to streamline operations and improve the efficiency of the team.