Documentation & B/L Submission: Prepare, review, and submit accurate Shipping Instructions (SI) for Bill of Lading (B/L) issuance within strict cut-off times.
Additional competencies: Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple client accounts or projects simultaneously.
Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
Market Intelligence & Product Alignment: Work closely with senior leadership and operational teams to refine service offerings based on regulatory shifts and emerging client needs.
Process & Journey Optimization: Lead end-to-end improvement projects to eliminate root causes of recurring enquiries, reduce customer effort, and fix key friction points