- Clementi West Region (Singapore) Singapore
COGNOSPHERE PTE. LTD. Hiring! Full Time Customer Service - Player Support Specialist (Contract) in West Region (Singapore), Earn up to SGD 3,500 - Ricebowl
Customer Service - Player Support Specialist (Contract)
COGNOSPHERE PTE. LTD.
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Job Description
Responsibilities
What You Will Do:
Handle and resolve common player-reported issues across key modules (including game systems, content, payments, and account management), escalating complex or technical cases to the appropriate team when needed
Provide frontline support to players, responding to inquiries in a timely and professional manner by following established guidelines and scripts
Record and categorize recurring player issues, contributing observations to the team’s shared knowledge base to help improve response consistency
Follow defined workflows and support processes, flagging any noticeable inefficiencies or unclear procedures to the team lead for review
Stay aware of basic compliance and quality standards, flagging unusual or sensitive cases (e.g. potential fraud, policy violations) to senior staff for further assessment
What We Are Looking For:
0–2 years of customer service experience, preferably in gaming or tech industries
Basic familiarity with support tools and ticketing systems; exposure to data tracking or reporting is a plus
Comfortable working within structured processes and cross-functional teams, with a willingness to learn and adapt
Passionate about the gaming & tech industry. Experience with HoYoverse products is a strong plus
Fluent in English (knowledge of Mandarin or any other languages is a plus, but not required)
Clear and professional written and verbal communication skills, with the ability to interact effectively with players and internal team members
Handle and resolve common player-reported issues across key modules (including game systems, content, payments, and account management), escalating complex or technical cases to the appropriate team when needed
Provide frontline support to players, responding to inquiries in a timely and professional manner by following established guidelines and scripts
Record and categorize recurring player issues, contributing observations to the team’s shared knowledge base to help improve response consistency
Follow defined workflows and support processes, flagging any noticeable inefficiencies or unclear procedures to the team lead for review
Stay aware of basic compliance and quality standards, flagging unusual or sensitive cases (e.g. potential fraud, policy violations) to senior staff for further assessment
What We Are Looking For:
0–2 years of customer service experience, preferably in gaming or tech industries
Basic familiarity with support tools and ticketing systems; exposure to data tracking or reporting is a plus
Comfortable working within structured processes and cross-functional teams, with a willingness to learn and adapt
Passionate about the gaming & tech industry. Experience with HoYoverse products is a strong plus
Fluent in English (knowledge of Mandarin or any other languages is a plus, but not required)
Clear and professional written and verbal communication skills, with the ability to interact effectively with players and internal team members
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