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300+ Service Manager Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 381 jobs results for
"service manager"
in Kuala Lumpur
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Manage Alert
MYR15,000 - MYR18,000 Per Month
KL City
- Bottleneck Analysis: Proactively identify systemic delivery roadblocks, code delivery bottlenecks, and dependency conflicts across squads to maintain a high, predictable delivery cadence.
- Test Automation & Execution Gates: Establish and enforce mandatory testing thresholds for release readiness, including strict Code Coverage targets (Unit Tests via SonarQube/JaCoCo) and target System Integration Testing (SIT) passing rates.
- Clean Code Framework: Drive adherence to clean coding principles (SOLID, DRY), automated static code analysis, vulnerability scanning, and peer review standards to minimize technical debt and production defect leakage. ...
Posted
8 days ago
Undisclosed
KL City
- productivity across General Insurance platforms. This role requires an experienced leader capable of
- orchestrating a delivery organization of 50–100 developers across at least 4 parallel delivery teams,
- enforcing strict architectural compliance, and leading complex monolith-to-microservices migrations without compromising business logic integrity. ...
Posted
8 days ago
Beijing Foreign Enterprise Management Consultants Co.,Ltd.
Undisclosed
KL City
- Lead and deeply participate in major service-related sales projects, output service solutions and quotations
- Collaborate with the other relevant teams to drive expansion of service products and improve the relevant teams’ capability.
- Implement channel sale strategy and enable channel to expand service products sales. ...
Posted
21 days ago
Undisclosed
KL City
- Responsible for significant incident/CR management
- Responsible for procurement strategy development and subcontract management inside of project
- Responsible for Quality, EHS, Internal control and Risk management. ...
Posted
9 days ago
Undisclosed
KL City
- Build business cases and recommend portfolio enhancement initiatives based on customer insights and market trends.
- Monitor key portfolio KPIs including New-to-bank acquisitions, Card activation rates, Monthly active cards, Spend per card, Revolving balances, Retention and attrition rates, Portfolio profitability
- Lead the end-to-end design and execution of customer campaigns across acquisition, activation, spend stimulation, retention, cross-sell, and loyalty engagement. ...
Posted
10 days ago
Undisclosed
KL City
- To provide technical consultancy and resources engagement for operation deliverables
- Coordinate incident management, change management, problem management, DR, escalation and resolution to ensure a consistent and high-quality level of support.
- Centrally manage and prioritize customer issue to assure timely resolution ...
Posted
3 days ago
Undisclosed
KL City
- Guarantee first-week operational readiness for all new hires, ensuring zero missing permissions and properly provisioned devices.
- Identify manual, repetitive support tasks and collaborate with senior engineering teams to automate provisioning and service requests.
- Map and document existing service workflows—such as software licensing, account lifecycles, and device deployment—to eliminate operational bottlenecks. ...
Posted
2 days ago
Undisclosed
KL City
- Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows.
- Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools.
- Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery. ...
Posted
7 days ago
Undisclosed
KL City
- Coordinate and guide SOC analysts in detecting, analyzing, and responding to security incidents
- Establish and maintain SOC processes, workflows, and escalation procedures
- Ensure timely identification, investigation, and resolution of security threats ...
Posted
20 days ago
Undisclosed
KL City
- Guarantee first-week operational readiness for all new hires, ensuring zero missing permissions and properly provisioned devices.
- Identify manual, repetitive support tasks and collaborate with senior engineering teams to automate provisioning and service requests.
- Map and document existing service workflows—such as software licensing, account lifecycles, and device deployment—to eliminate operational bottlenecks. ...
Posted
14 days ago
Undisclosed
KL City
- Develop and maintain C-suite and senior stakeholder relationships within target MNCs and large corporates
- Understand client business challenges and position tailored managed service solutions
- Act as a trusted advisor on outsourcing strategies, operating model transformation, and cost optimisation ...
Posted
8 days ago
Undisclosed
KL City
- Identify areas of improvement in service delivery, workflow processes, and patient interactions. Collaborate with relevant stakeholders to implement and monitor initiatives aimed at enhancing the overall service quality and patient experience.
- Execute and assess the implementation and consistency of the customer service trainings to ensure team are skilled, trained, coached and developed to enable them to deliver high quality service and support.
- Lead the design, development and delivery of service excellence training and certification programmes, including curriculum design, trainer development, competency assessment and post-training evaluation of impact. ...
Posted
14 days ago
Undisclosed
KL City
- * Good understanding of financial services / banking domain (preferred)
- * Strong Excel and PowerPoint presentation skills (essential)
- * Ability to handle a hybrid role covering Business Analysis, Delivery Management, and Stakeholder Coordination ...
Posted
14 days ago
Undisclosed
KL City
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations. ...
Posted
2 days ago
Undisclosed
KL City
- Draft disclosure wording in accordance with IFRS and US GAAP accounting standards.
- Review Capital Account Statements and Net Asset Values (NAV).
- Analyze fund documents, including subscription agreements, partnership agreements, and shareholder agreements, summarizing key terms for team members. ...
Posted
12 hours ago
Undisclosed
KL City
- Location: Kuala Lumpur
- Employment: Permanent
- Full-time ...
Posted
7 days ago
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
7 days ago
MYR7,000 - MYR10,000 Per Month
KL City
- Employment Type: Full-Time
- Work Mode: Office-based
- Working Days: Monday to Friday ...
Posted
10 days ago
Undisclosed
KL City
- Build and maintain strong relationships with customers, acting as a key discussion partner and influencing decision-makers at tactical and strategic levels.
- Take ownership of the accuracy and validation of service pricing, ensuring solutions are cost-effective and meet margin targets.
- Act as a business advisor, helping customers understand the value of services and persuading them to award follow-up contracts. ...
Posted
3 days ago
Undisclosed
KL City
- Hands-on managed services experience, including service monitoring, incident management, and change management.
- Troubleshooting skills for technical issues, configurations, integrations, and workflow-related problems.
- Experience with cloud platforms (Salesforce and/or Google Cloud preferred) and familiarity with CPG or FMCG processes is beneficial. ...
Posted
18 hours ago
Undisclosed
KL City
- Be responsible for risk management, capacity management and other operational duties
- Ensure progress and provide high levels of customer service in efficient and cost-effective manner
- Build partnership with internal and external parties including all business units and vendors to offer recommendation on the strategic level ...
Posted
14 days ago
Undisclosed
KL City
- Responsibilities include, but are not limited to, the following:
- • Service Delivery Representation
- Represent the day-to-day delivery of Group IT Operations services to Service Recipients. Act as the primary interface between Service Providers and Service Recipients, ensuring services meet business needs, agreed service levels, and stakeholder expectations. Facilitate effective communication, issue resolution, and escalation management while maintaining strong stakeholder trust and transparency. ...
Posted
14 days ago
Undisclosed
KL City
- Participation in ensuring transferred processes are initiated and implemented successfully.
- Legally compliant organization of transferred procedures and processes within the logistics function and ensuring problem-free operations, including continuous documentation.
- Further development and configuration of the logistics function within SSC Logistics AP. ...
Posted
a day ago
Undisclosed
KL City
- Reporting - Prepare and review tax provision calculations for financial statements and ensure proper accounting for all tax-related items.
- Regulatory Monitoring - Keep abreast of changes in tax laws and regulations and assess the impact on the company’s tax position.
- Collaboration - Work closely with internal stakeholders, including finance, legal, and business units, to ensure alignment on tax-related matters. ...
Posted
3 days ago
Hong Leong Bank Berhad
Undisclosed
KL City
- Ensure walk-in PB customers are attended in a timely & accurately manner
- Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc
- Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained) ...
Posted
3 days ago
Undisclosed
KL City
- Review proposals and commercial offerings to support consistency, manage risk and help maintain quality revenue
- Draft, manage, negotiate and interpret a range of commercial and contractual documents, including service agreements, software licenses, NDAs and client contracts
- Negotiate terms and conditions for complex or higher-risk project contracts with clients and subcontractors ...
Posted
3 days ago
Undisclosed
KL City
- Draft disclosure wording in accordance with IFRS and US GAAP accounting standards.
- Analyzes statutory documents, including subscription agreements, partnership agreements, and shareholder agreements, summarizing key terms for team members.
- Lead budgeting, forecasting, and periodic reforecasting, translating operational drivers into financial outlooks. ...
Posted
10 hours ago
Undisclosed
KL City
- Strategic Planning: Design thorough account road-maps, provide dependable monthly revenue forecasts, and continuously assess market shifts.
- Cross-Functional Collaboration: Partner with internal technical, support, and service teams to ensure seamless project execution and client satisfaction.
- Sales Operations: Diligently track account milestones, manage pipeline updates in the CRM system, and ensure prompt receivable collection. ...
Posted
7 days ago
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