Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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· Perform duties efficiently, effectively and economically in line with best practice and/or as directed by Management in the provision of a quality service at all times and to be flexible in the performance of such duties.
· Ensure all collections and dispatches are accurate.
· Ensure all job requests undertaken are recorded.
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Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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To optimize service level and ensure regulatory compliance for all products before shipment
Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
Partner with Credit Manager to identify any credit risks and to implement corrective actions.
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JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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