Act as an escalation point for complex customer complaints requiring higher-level intervention.
Ensure complaints are acknowledged within 24 hours and an action plan is provided within 48 hours. Implement the 7-step complaint handling process and ensure all complaints are properly registered in DMS VOC with complete chronology, supporting documents, repair history, and closure evidence.
Monitor the quality of complaint handling by other departments.
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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#LivingTheValues – A space to recognise teammates who demonstrate our ATRIP values: Agility, Teamwork, Respectfulness, Integrity and Proactiveness.
#SharingKnowledge – A space where colleagues share useful knowledge and ideas, from technology tips and sustainability practices to financial concepts and other learnings that can benefit teams across the region.
Manage and grow assigned Singapore customer accounts through regular engagement, timely follow-up and strong relationship management.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Build and grow lasting relationships with professionals, business owners, and affluent clients, allowing you to establish trust and lifelong partnerships.
Monitor trends and investment landscapes, allowing you to provide proactive, data-driven financial strategies that adapt to your clients' evolving needs.
Conduct regular portfolio reviews and strategic check-ins, ensuring your clients' financial plans remain perfectly aligned with their life milestones and shifting long-term goals.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Develop and execute business development strategy for data centre construction, building and infrastructure services in Malaysia.
Assess market opportunities, customer needs, technical feasibility and commercial potential for new data centre commissioning, QA/QC, inspection and advisory service offerings.
Build and manage a qualified pipeline across data centre owners, hyperscalers, colocation providers, developers, EPCs, contractors, consultants and facility management companies.
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Develop and execute business development strategy for data centre construction, building and infrastructure services in Malaysia.
Assess market opportunities, customer needs, technical feasibility and commercial potential for new data centre commissioning, QA/QC, inspection and advisory service offerings.
Build and manage a qualified pipeline across data centre owners, hyperscalers, colocation providers, developers, EPCs, contractors, consultants and facility management companies.
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Strengthen internal collaboration by coordinating with operations and account teams to resolve service issues fast and translate client feedback into improved processes.
Build a visible track record of growth and leadership through measurable client wins, a solid sales pipeline, and opportunities to mentor junior colleagues for broader career progression.
Command visible results in a supportive team environment, receiving regular coaching and a clear path to senior roles in business development or sales leadership as our footprint grows.
JobSummary
Ready to turn relationships into real revenue? If you're excited about logistics, consider working with us at ADS International Express, where our team moves goods, supports businesses of all sizes, and simplifies cross-border courier and airfreight. We combine practical consultancy with reliable service so clients can focus on their core business.
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