Conduct weekly meeting with frontline and workshop staff on their current performance, provide coaching and deliver important information.
Attend to customer requirement and assist to resolve complaints.
Responsible for effective utilisation of DMS system to monitor and control Work-In-Progress, Back Orders, Follow-Up, Appointments and Service Reminders
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Own opportunity qualification, forecast discipline, deal progression, and quarterly target achievement across SSG IDG offerings.
Collaborate with hardware sales, solution consultants, delivery, finance, product teams, and partners to shape integrated device-plus-services proposals.
Lead the consultative sales lifecycle from discovery and business case development through proposal, stakeholder alignment, contracting, and closure.
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Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET. SET Champion to promote usage among team.
Accurately record customer information and sales activities in the CRM system.
Meet or exceed sales targets by maintaining a high level of productivity and quality.
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Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Own opportunity qualification, forecast discipline, deal progression, and quarterly target achievement across SSG IDG offerings.
Collaborate with hardware sales, solution consultants, delivery, finance, product teams, and partners to shape integrated device-plus-services proposals.
Lead the consultative sales lifecycle from discovery and business case development through proposal, stakeholder alignment, contracting, and closure.
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
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