Minimum 2 years of experience in a Customer Service/Customer Care or Call Centre environment preferable in English.
Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided in English.
Process, update, and maintain customer accounts and records accurately in the SAP system....
Minimum 2 years of experience in a Customer Service/Customer Care or Call Centre environment preferable in English.
Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided in English.
Process, update, and maintain customer accounts and records accurately in the SAP system....
Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Coordinate and manage customer complaint escalations effectively in English with relevant inter-departments, ensuring timely resolution.
Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures....
Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Coordinate and manage customer complaint escalations effectively in English with relevant inter-departments, ensuring timely resolution.
Execute daily operational tasks in compliance with Lyreco standards, policies, and procedures....
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties....
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties....
Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: -
Deal face-to-face with customers.
Respond promptly to customer’s inquiries regarding basic info of all products of the Bank....