Waldom Hiring! Full Time Customer Service Executive in Johor - Ricebowl

Job Title: Customer Service Executive – Malaysia

Location: Johor Bahru, Malaysia (Remote)

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Executive to join our growing team. In this role, you will be responsible for managing customer orders from receipt through delivery, ensuring excellent service and smooth execution across sales, procurement, warehouse, and logistics functions.

The ideal candidate has strong organizational skills, a proactive approach to problem-solving, and the ability to work in a fast-paced electronics components environment where delivery commitments and customer satisfaction are critical to success

Key Responsibilities:

• Process customer purchase orders accurately and efficiently in the ERP system.
• Review order details, delivery schedules, product availability, and customer requirements.
• Coordinate with Sales, Procurement, Warehouse, and Logistics teams to ensure timely order fulfilment.
• Monitor open orders and proactively follow up on shortages, backorders, and delivery commitments.
• Communicate order acknowledgments, shipment status, delays, and delivery updates to customers.
• Manage customer inquiries related to orders, shipments, inventory availability, and documentation.
• Coordinate with relevant stakeholders and freight partners to resolve delivery issues and expedite urgent requirements.
• Ensure accurate preparation of shipping documents, invoices, packing lists, and export documentation where required.
• Track key customer service metrics including on-time delivery, order accuracy, and response time.
• Maintain accurate customer and order records in company systems.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Qualifications:

• Minimum 3 years of customer service, order management, or sales support experience.
• Effectively bilingual in English and Mandarin to manage multilingual customer support channels
• Experience with electronic component distribution or supply chain operations.
• Strong understanding of order fulfillment, inventory management, and logistics processes.
• Proficiency in ERP systems and Microsoft Office applications, particularly Excel.
• Familiarity with NetSuite, or similar ERP platforms.
• Excellent communication and interpersonal skills.
• Experience supporting regional or global customers.

Personal Attributes:

• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Customer-centric mindset with excellent problem-solving abilities.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Resilient, adaptable, and comfortable working in a fast-paced environment.
• Takes ownership and accountability to ensure successful customer outcomes.