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500+ Service Desk Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 501 jobs results for
"service desk"
in Kuala Lumpur
Never miss any updates for Service Desk jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Conduct ICT best-practice and usage-awareness programmes.
- Support reviews and enforcement of ICT policies, security, disaster recovery and safety requirements.
- Coordinate technical and logistical project activities with vendors, peers and business teams, including user training after implementation. ...
Posted
5 days ago
Undisclosed
KL City
- Ensure adherence to SLA/OLA targets, including response and resolution timelines.
- Perform ticket triaging, routing, and escalation to L2/L3 teams where required.
- Follow up with users to ensure issue resolution and customer satisfaction. ...
Posted
10 days ago
Undisclosed
KL City
- Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets
- Job Description
- • Provide first-line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems. ...
Posted
11 days ago
Undisclosed
KL City
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process. ...
Posted
14 days ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
4 days ago
Undisclosed
KL City
- Contribute Malaysia hub data to the group-wide Halo ITSM reporting cycle.
- Lead the creation of KB (knowledge base) articles to be published by Halo and used by AI.
- Working with the Group IT Manager, author SOPs as required, publish and embed. ...
Posted
4 days ago
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
9 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
12 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Monitor service desk queues and ensure incidents are resolved within agreed service level targets.
- Provide clear and professional communication to users regarding issue status, resolutions, and service updates.
- Collaborate with cross-functional teams to support incident resolution and continuous service improvement initiatives. ...
Posted
2 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
4 days ago
Undisclosed
KL City
- Manage service catalogues, service-level requirements and service-quality plans.
- Support contract and tender evaluation, commercial negotiation and contracting recommendations.
- Plan budgets, enforce ICT policies and compliance requirements, and lead team capability development. ...
Posted
5 days ago
Undisclosed
KL City
- Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
- Assist clients with the precise setup, installation, and configuration of software applications.
- Ensure a positive client experience through professional communication and effective problem resolution. ...
Posted
18 days ago
Undisclosed
KL City
- Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
- End user will be informed of the estimated time whereby his/her ticket will be attended to.
- Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team. ...
Posted
24 days ago
Undisclosed
KL City
- Windows Server: Build, patch, harden, and troubleshoot Windows Server (2016/2019/2022), including IIS, file/print, DFS, SQL, certificates (AD CS).
- Virtualisation and storage: Administer existing SAN/NAS NetApp storage and VMware Vcenter and VSphere ESXi hypervisor.
- Networking & Security: Administer firewalls, switches and network stack—particularly SonicWall and/or Cisco Meraki (site-to-site VPNs, client VPN, NAT, HA), switching/VLANs, Wi-Fi, DNS, DHCP, IPAM, and performance monitoring. ...
Posted
12 days ago
Undisclosed
KL City
- Password resets and account access
- Email and collaboration tools
- Operating system and basic hardware troubleshooting ...
Posted
24 days ago
Tata Consultancy Services
Undisclosed
KL City
- Analyzes and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete ...
Posted
14 days ago
Undisclosed
KL City
- Escalate any potential service issues or outages to minimize the impact on the customer.
- Actively connect with users over multiple communication platforms.
- Expand your tech expertise through independent and structured learning ...
Posted
25 days ago
Undisclosed
KL City
- Escalate any potential service issues or outages to minimize the impact on the customer.
- Actively connect with users over multiple communication platforms.
- Expand your tech expertise through independent and structured learning ...
Posted
25 days ago
Undisclosed
KL City
- Escalate any potential service issues or outages to minimize the impact on the customer.
- Actively connect with users over multiple communication platforms.
- Expand your tech expertise through independent and structured learning ...
Posted
25 days ago
Undisclosed
Malaysia
- Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.
- Our services portfolio is designed to build digital experiences that drive real business outcomes.
- Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business ...
Posted
10 days ago
Undisclosed
KL City
- High learning curve
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends ...
Posted
18 days ago
Undisclosed
KL City
- Remote Access Support: Assist remote users with basic VPN connection issues to ensure they can access company data.
- Promptly escalate complex or unresolved issues to the Level 2 team with clear notes.
- 1–2 years of proven experience in an IT Service Desk or Helpdesk role. ...
Posted
19 days ago
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