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500+ Service Desk Jobs in Kuala Lumpur - August 2026 - High Salaries
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"service desk"
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MYR4,000 - MYR5,500 每月
KL City
- Excellent communication skills in English & Mandarin
- CompTIA A+, N+
- ITIL Foundation certification ...
Posted
2 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
3 days ago
Undisclosed
KL City
- Escalate complex issues to the relevant support teams.
- Set up user accounts and reset passwords when required.
- Assist with software installation and basic system configuration. ...
Posted
16 days ago
Undisclosed
KL City
- Log, track, and update incidents using a ticketing system.
- Deliver excellent customer service and ensure timely issue resolution.
- Collaborate with internal support teams to improve service delivery. ...
Posted
4 days ago
Undisclosed
KL City
- Ensure calls are actioned in a timely manner, ensuring issues are responded to and resolved within their SLA timescale.
- Ensure calls are dealt with in accordance with company policies, standards, and work instructions.
- Work with other IT streams to provide incident resolution, ensuring all troubleshooting details are documented in the call. ...
Posted
9 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
9 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
9 days ago
Undisclosed
KL City
- Microsoft 365 applications
- Outlook and Exchange
- Teams and collaboration tools ...
Posted
9 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
9 days ago
Undisclosed
KL City
- Windows operating systems
- Microsoft 365 applications
- Outlook and Exchange ...
Posted
9 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
9 days ago
Undisclosed
KL City
- Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
- Assist clients with the precise setup, installation, and configuration of software applications.
- Ensure a positive client experience through professional communication and effective problem resolution. ...
Posted
10 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
Posted
11 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
Posted
11 days ago
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
14 days ago
MYR7,500 - MYR8,500 每月
KL City
- Parental leave
- Professional development
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required) ...
Posted
15 days ago
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
15 days ago
Accord Innovations
Undisclosed
KL City
- Strong knowledge of enterprise environments: Active Directory, Microsoft 365, VPN, and network troubleshooting.
- Experience operating within standard ITSM software platforms.
- Familiarity with ITIL foundations (ITIL certification is a major advantage). ...
Posted
a day ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
- Mandatory
Posted
5 days ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
4 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
- Mandatory
Posted
5 days ago
Undisclosed
KL City
- Escalate complex issues to the relevant support teams.
- Set up user accounts and reset passwords when required.
- Assist with software installation and basic system configuration. ...
Posted
a day ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
16 days ago
Undisclosed
Malaysia
- Logging incidents and service requests and managing their lifecycle
- Willingness to learn
- Infrastructure technical support experience ...
Posted
22 days ago
Undisclosed
KL City
- High learning curve
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends ...
Posted
8 days ago
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