Appointment booking with customers and order planning by scheduling technicians for maintenance, repairs and so on according to priorities and knowledge level
Appointment booking with customers and order planning by scheduling technicians for maintenance, repairs and so on according to priorities and knowledge level
Supplier Liaison: Communicate regularly with suppliers to negotiate prices, confirm lead times, verify order specifications, and follow up on delivery timelines.
Prioritise and coordinate service jobs in close collaboration with Team Managers to ensure work is executed according to business and customer requirements.
Manage end-to-end customer order processing and fulfillment, including order receipt, validation, processing, shipment scheduling, delivery coordination, and monitoring outstanding purchase orders to ensure timely and accurate order execution.
Manage end-to-end customer order processing and fulfillment, including order receipt, validation, processing, shipment scheduling, delivery coordination, and monitoring outstanding purchase orders to ensure timely and accurate order execution.
Monitor and follow up on orders, shipments, and outstanding Purchase Orders, ensuring accurate order status and timely fulfilment in accordance with agreed schedules.
Key responsibilities To ensure smooth order processing, daily sales compilation and report preparation. Monitor & support sales team on monthly statements & collection, follow-up & data analysis. Assist to resolve internal & external complaints. Liaise and coordinate with finance on monthly statements, collection. Conduct market visits to assess product visibility, price competition, promotions & provide feedback. Monthly sales closing reports, presentation slides, or any other required by management.
Sharpen operational discipline with accurate job closure and deadline-driven reports to HQ. Maintain daily logs and system updates that improve data quality and reduce rework.