Ensure vehicles are completed and delivered within the promised timeframe.
Perform final inspections and quality checks before releasing vehicles to customers.
Support aftersales activities including service campaigns, fix-it-right initiatives, customer follow-ups, parts backorder coordination, and regular updates on ongoing major repairs.
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Diverse project exposure: No two projects are the same—expect to work on standards implementation, system projects, process improvements, and technical advisory.
Strong development pathway: AAS is ideal toward careers in accounting advisory, audit, financial reporting, and corporate finance.
Implementation of New Financial Reporting Standards: Support clients transitioning to new standards such as MFRS 9, 15, 16, or other emerging regulatory requirements.
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The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.
This position requires the employee to be physically present at the KONE Business Services Office (PJ, Malaysia) on night shift, specifically to support the Australia and New Zealand regions.
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