Monitor social media performance, analyse insights and recommend improvements based on performance data.
Manage social media enquiries and community engagement.
Act as first point of contact for crisis communication on social/digital channels, escalating to the Marketing Manager per the school's crisis communication protocol.
...
Support the prospective students, parents, and partner education agents by answering their enquiries professionally in a timely manner.
Collect and manage leads by making the necessary follow-ups and conversions (Leads to Application, Application to Offer, Offer to Acceptance, and Enrollments) by using CRM effectively.
Update leads/application data into the database within the standard timeframe.
...