To ensure all CMF mass updates are completed To support GPI and SPA updates.
Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
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Senior Lawyer (Corporate / General Litigation/ Family / Syariah)
- Petaling Jaya / Cheras / Kuala Lumpur
Looking for a motivated and dedicated senior lawyer with eventual view of partnership. Candidate must have minimum 3 years of practicing experience in ANY ONE (1) of the following practice areas:
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Handle Group level Quality Assurance checks of the team’s reviewed alerts and ensure that the quality of reviews is maintained at high standard.
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Handle Group level Quality Assurance checks of the team's reviewed alerts and ensure that the quality of reviews is maintained at high standard
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
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To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.