To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.
To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Handle Group level Quality Assurance checks of the team's reviewed alerts and ensure that the quality of reviews is maintained at high standard
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
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Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Manage, monitor, and resolve customer emails that fall outside GenAI‑driven automation, providing timely manual intervention.
Identify, analyze, and resolve issues in GenAI‑processed email workflows, including misclassification, incomplete extraction, language issues, and system integration errors.
Ensure complete and accurate handling of GenAI fallout cases, including validating customer intent and correcting system errors.
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Digital Content Production: Create engaging course interfaces and instructional graphics, translating instructional concepts into interactive graphics or animations.
Quality Assurance: Adhere to quality processes, including peer audits and manual testing of assets before and after deployment.
A Bachelor's degree with at least 3 years of experience in an LMS environment (Cornerstone, Degreed, or Xyleme preferred).
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Digital Content Production: Create engaging course interfaces and instructional graphics, translating instructional concepts into interactive graphics or animations.
Quality Assurance: Adhere to quality processes, including peer audits and manual testing of assets before and after deployment.
A Bachelor's degree with at least 3 years of experience in an LMS environment (Cornerstone, Degreed, or Xyleme preferred).
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
...
To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
...
Handle Group level Quality Assurance checks of the team's reviewed alerts and ensure that the quality of reviews is maintained at high standard
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
...
To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.
Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
...