Ensure consistency and alignment of brand-level marketing communication strategies across Southeast Asia.
Collaborate closely with key stakeholders ie digital marketing, sales, commercial excellence, divisions as well as external contacts to ensure priorities and key messages are aligned.
Drive proactive thought leadership through: Public relations, Media engagement and Industry associations and partnerships.
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Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Source, screen, assess, and shortlist qualified candidates through various channels including LinkedIn, referrals, databases, networking, and direct sourcing.
Conduct competency-based screening interviews and provide detailed candidate recommendations to hiring managers.
Coordinate interview scheduling and ensure timely feedback collection from interview panels.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Coordinate closely with shipping lines, shipping agents, freight forwarders, overseas offices, customers, and service providers to ensure seamless shipment execution.
Prepare, verify, and manage export documentation
Monitor permit declarations and ensure export compliance requirements are met.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Support Sales SM & CEO in gathering data & research on Importers/Exporters for various trade lanes, identify interested parties and stakeholders in both local & international freight market.
Degree/Diploma in International Business/Maritime/Logistics or equivalent.
Working experience in Sea Freight sourcing or works as Operation/Customer Service role in Sea Freight
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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