To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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Ensure consistency and alignment of brand-level marketing communication strategies across Southeast Asia.
Collaborate closely with key stakeholders ie digital marketing, sales, commercial excellence, divisions as well as external contacts to ensure priorities and key messages are aligned.
Drive proactive thought leadership through: Public relations, Media engagement and Industry associations and partnerships.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Provide comprehensive support for business-critical and regulated (GxP) applications and systems, including but not limited to Pharma Empower and PerkinElmer Spectrum, ensuring controlled access, readiness for backup and restoration, and thorough support documentation.
Coordinate IT support for production equipment computerized systems and equipment (e.g., compression machine, inspection machine, PCs/SCADA/HMI etc.), prioritizing operational stability, managed change control, and prompt vendor engagement.
Ensure records for incidents, problems, and changes are accurately maintained, categorized, assessed for impact, approved, and supported with closure evidence in accordance with IT SOPs and organisational quality standards.
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Create, submit, follow up, coordinate, and communicate shipment information with stakeholders (subcontractors, shipping lines, shipping agents, freight forwarders, customers, and overseas offices) from booking through to Bill of Lading, cartage advice, advance manifest submission, costing, invoicing, release of Bill of Lading, and receipt of Proof of Delivery
Verify the completeness and accuracy of all forwarding documents including Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, and SOLAS/VGM submission
Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with carrier approval where necessary
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
...
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
...
Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required.
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