· Maintain a sound knowledge of LW’s enrichment operations to support with general enquiries
· Provide exceptional customer service and ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
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Be familiar with the preparation and dosage for different types of drugs and non-drug items;
Handle payments from patients using Point of Sales system (if any). This includes printing receipts, medical certificates and referral letters for patients;
Handle administration and documentation of lab tests, radiology and scanning services from various vendors;
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