Collaborated with internal teams to ensure product availability, support marketing events, and gather customer and market feedback.
Managed supply chain and logistics operations, including inventory coordination, warehouse activities, shipment tracking, and liaison with third-party logistics providers to ensure timely product delivery.
Prepared and analyzed budget, sales (local/export), and financial reports to support business planning and decision-making.
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Work closely with the Sales Director to develop sales strategies, campaigns and initiatives that attract target market segments and strengthen Amazing Borneo's market position.
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Develop, maintain and review customer requirements.
Work closely with internal and/or external stakeholders to resolve any customer complaints or clarification.
Follow closely on all account management plans to meet business objectives including delivering presentations to external and/or internal audiences.
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Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience as Sales Manager for Government. Strong interpersonal skills and customer service orientation, good problem solving and administrative skills and high competency in Microsoft word, Excel and PowerPoint systems. Fluency in spoken and written English required.
Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Min
Develop, maintain and review customer requirements.
Work closely with internal and/or external stakeholders to resolve any customer complaints or clarification.
Follow closely on all account management plans to meet business objectives including delivering presentations to external and/or internal audiences.
...
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.