Monitor sales performance through regular reviews and scoreboards, focusing on key metrics such as consultant productivity and conversion rates.
Work closely with Marketing to improve lead quality and referral programs, and collaborate with Project and Operations teams to ensure smooth project delivery and customer confidence.
Relationship Building: Foster strong customer relationships and ensure satisfaction through thorough follow-ups and service excellence.
Pipeline Coordination: Collaborate with the team for smooth post-sale transitions.
Financial Milestone Tracking: Monitor and follow up on project payment milestones (Deposit, 70% pre-installation, and 30% post-completion), ensuring smooth project progression and alignment with commission payouts.
...
Credit & Accounts Receivables: Liaise with customer and finance department regarding outstanding debts and aging reports to ensure timely collections.
Pipeline Tracking: Communicate with prospects to track the progress of submitted quotes and gather feedback for the sales team.
Engagement: Maintain a professional relationship with existing clients via phone to identify potential new requirements or service issues before they escalate.
...
Client Retention: Providing ongoing after-sales support, resolving any delivery or product issues, and ensuring recurring orders from your B2B accounts.
Pick, Pack, and Ship: Physically picking items from the branch inventory, securely packing them to prevent damage during transit, and preparing parcels for courier pickup or direct delivery.
Quality Control: Inspecting products and packaging before they leave the branch to ensure they meet the brand's premium presentation standards (especially critical for corporate B2B gifts).
...
Build a good relationship and promote open communication with all departments to effectively support markets and customers
Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, including coordination of new product development initiatives
Deliver product demonstrations to customers during visits, showcasing the value and benefits of our products and techniques.
...