Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
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Comfort with using CRM systems, MS Office (Excel, PowerPoint, Word), and basic digital tools to track pipelines and prepare proposals.
Solid organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and work under pressure during peak event periods.
High level of professionalism, integrity, and teamwork, with the flexibility to work evenings, weekends, and event days as required.
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-Promote ongoing sales, discounts, and new arrivals to customers.-Upsell and cross-sell products to meet sales targets.-Process cash and card transactions efficiently at the checkout counter.
Store Maintenance:
-Ensure the store is clean, tidy, and well-organized at all times.-Restock shelves and maintain inventory levels.-Assist in receiving, unpacking, and organizing stock deliveries.
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Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance and other operational KPIs.
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Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance and other operational KPIs.
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To review internal systems and processes for the development of automation and reporting solutions to support daily operational and commercial analysis, including tracking and reporting for SLA performance, rejection records, re-planned MAWBs, and other key operational metrics
Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations
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