The Event Operations Executive is responsible for translating creative event concepts into seamless, high-quality on-ground execution. This role ensures that every event—from corporate launches to private celebrations—is delivered with precision, originality, and the signature styling standard of Helium & Konfetti.
You’ll work closely with the creative and planning team to manage logistics, coordinate vendors, and oversee installations, ensuring that no two events look the same while maintaining operational excellence.
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
...
Matlamatnya adalah untuk mengekalkan peralatan dapur berada dalam keadaan baik. Jawatan ini juga mencipta nilai untuk operasi dengan melakukan penyelenggaraan pencegahan dan pembetulan yang membawa kepada peningkatan masa operasi dan kebolehpercayaan sekali gus membantu restoran memenuhi matlamat pengeluaran dan kualiti mereka.TUGAS DAN TANGGUNGJAWAB::