Supply Chain
Business Development
FMCG
Sales operations
Sales
Marketing
verbal and written communication
team management
network development
customer retention
partner/driver engagement
Excel reporting
Supply Chain
Business Development
FMCG
Sales operations
Sales
Marketing
verbal and written communication
team management
network development
customer retention
partner/driver engagement
Excel reporting
Supply Chain
Business Development
FMCG
Sales operations
Sales
Marketing
verbal and written communication
team management
network development
customer retention
partner/driver engagement
Excel reporting
Segmentation & Data Analysis: Develop customer segments using CRM data and monitor key metrics, including repeat purchase rate, retention cohorts, customer lifetime value (CLV), and weekly campaign performance.
Experience: 2–4 years of hands-on experience in CRM, retention, or lifecycle marketing, preferably within e-commerce or retail environments.
Technical Skills: Proficiency in email marketing automation platforms such as Klaviyo, Braze, or Mailchimp, with experience in customer segmentation and analyzing retention-related data and metrics....
Understand supporter needs and concerns and provide appropriate information, solutions, or retention options in accordance with established guidelines.
Follow up on special requests and ensure appropriate action is taken.
Identify and escalate priority or sensitive issues promptly....
Elevate your leadership readiness by leading small cross-functional projects and mentoring junior colleagues or interns. Gain visibility with senior stakeholders and help shape the future of our learning products.
Ready to grow your skills and make a real impact in a lean training team? Working with us means joining a tech-focused training academy that helps Malaysian companies and individual learners gain practical, career-relevant skills through clear courses and professional membership pathways. We focus on hands-on delivery, strong industry partnerships and measurable outcomes so training leads to better workplace performance.
In this role you will build and scale our training products and membership offerings from packaging to market, while running targeted outreach and proposals to win corporate and SME clients. You will coordinate trainers, materials and logistics for both virtual and in-person sessions, manage onboarding and member communications, and ensure smooth handovers to delivery teams. You will measure adoption, retention and revenue using CRM and LMS data and turn those insights into priority actions that improve course quality and member value....