Responsible for providing customer support and assistance through IM chat promptly to engage with customers in real-time, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsible for handling and resolving customer complaints in a timely and professional manner to ensure it reach mutually satisfactory resolutions for both the customer and the company.
To support on creating and managing product listings, ensure listing accuracy involves reviewing, verifying, and updating product information. Keep product information up-to-date with any changes or enhancements to the product. This includes updates to features, specifications, images, pricing, and availability.
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