Leadership
Team Management
Time Management
Sales experience
Communication
Problem Solving
Decision Making
Performance Management
Cash Handling
Operations
Multitasking
Strong organizational and time-management skills, with the ability to manage multiple training projects.
Role Description
The Training Manager is responsible for planning, designing, and delivering training programs for store teams, including onboarding, product knowledge, styling guidelines, customer service, and sales techniques. The Training Manager will conduct regular training needs analyses, develop training materials and tools, and facilitate workshops, role-plays, and coaching sessions on the sales floor.
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Strong analytical and organizational skills, with proficiency in using MS Office or similar tools to prepare reports, training materials, and presentations.
Own and manage commercial budget, ensuring optimal investment allocation to deliver both revenue growth and profitability targets. Lead pricing, promotion and assortment strategies, balancing growth and profitability in eCommerce channels.
Define our pricing and trade terms strategy to support our growth ambition. Align with the Regional/Global approach, especially for international e-commerce KA.
Collaborate across internal and external pillars and stakeholders including creation of JBPs, trading terms, ways-of-working with marketplaces and social channels.
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Leading and develop strong service-oriented team in International Hospitality and ensuring high degree of customer service delivery to our customers.
Other duties as requested commensurate with the level of the position.
The responsibilities of this position require the incumbent to be flexible in their approach. There may be a requirement to occasionally work outside of and in addition to contracted hours.
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