Track team productivity and support the identification of coaching and training needs.
Support the monitoring of incentive schemes.
Regularly review and analyze the client portfolio of each store and individual staff member to evaluate client health, retention, and development opportunities.
...
You will run daily store operations, including opening and closing, floor standards, and store level stock handling. You will supervise and schedule the store team and be the on site lead. You will execute replenishment, visual merchandising and promotions on the floor. You will handle floor customer escalations and receipt or transaction support, and escalate any stock or system issues. You will also submit daily store reports on sales, footfall and stock, and flag store issues to the Office Team.
Raising the brand:
You will onboard and train store staff on product knowledge and service and brand standards across Company Brands. You will uphold the in store brand experience and visual standards, and be the brand's face on the floor and to brand principals and mystery shoppers. You will deliver monthly store briefings in store, drive in store events and activations, and feed customer insight and product feedback back to our brand and merchandising team.As our brand trainer, you will also be the person who grounds our TikTok Live hosts in the same product knowledge and brand standards. This is a supporting part of the role, and from time to time you may join a trial live session with them to model how the brand comes across on camera.What we are looking for
...
Basically, your duties as Retail Manager are as follows:
Sales Floor Operation, Staff Management and Customer Service
Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to promote services of the company employing a consistently high level of service.
...
If you are enthusiastic, service-oriented, and motivated to grow with us, we welcome you to be part of our team and build a remarkable journey together at Souper Tang.
Key Responsibilities:
• Engage with customers in a friendly and approachable manner to understand their needs and preferences.
...